Refund policy

At Vilmora, we are committed to providing a smooth and satisfying shopping experience. If something isn’t right with your order, we’re here to help.

Returns

You can request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in original condition
  • The product must be in original packaging
  • A valid proof of purchase (order ID) is required

Note: Certain items such as personal care products or clearance items may not be eligible for return.

Damaged, Defective, or Wrong Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Share clear photos or videos of the issue

We will arrange a free replacement or full refund.

Refunds

Once your returned item is received and inspected:

  • Refunds will be processed within 5–7 business days
  • The amount will be credited to your original payment method

For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI.

Return Pickup

  • We offer free return pickup in eligible locations
  • If pickup is unavailable, customers may need to self-ship the produc